you have to log a case. go to ptc support section.
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Channel Details:
- Title: PTC Community: Message List
- Channel Number: 25506997
- Language: English
- Registered On: December 3, 2013, 12:33 am
- Number of Articles: 11560
- Latest Snapshot: June 28, 2017, 12:03 am
- RSS URL: http://communities.ptc.com/community/feeds/messages?rssusername=ptc-4845707
- Publisher: https://www.ptcusercommunity.com/?view=discussions
- Description: Most recent forum messages
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