I have had R&D drag their feet on a few cases where I couldn't even remember the issue when I received a reply. Sometimes the reply wasn't even in the ballpark of what my original problem was.
Since we pay for support, I believe we should expect a reply sometime with the current release to understand a problem is being actively looked at. You can escalate cases, and in this instance, I highly recommend it since it is such a fundamental part of accuracy that really must be addressed.
Of course, mine, Creo 2.0 M040 does this without issue. That is 12 place accuracy on the small numbers and 11 place on 59.5 (maximum allowed and no rounding applied).
