Hi Jack,
have you been able to solve the issue with the help of your support request - or otherwise?
What puzzles me is the statement "I don't even get an error message."
From my experience it is much more often the case that the error message is overlooked than that there is none.
This is because by default there is only one line visible of the message log and often enough it gets scrolled out of sight by the following message lines. Expand the message area, which is by default on the bottom of the Creo window. After start the only message is the Welcome.
Image may be NSFW.
Clik here to view.
Usually you can also show the complete message log (minus the Welcome) in an extra window with Tools > Investigate > Message Log. However, with no model open you can access this functionality only by typing the command into the Command Search on the right side of the top bar.
Maybe there will be some hints to better understand what is going wrong ...
Regards,
Gunter
