Hello Davide,
have you been able to make progress with the issue?
According to this article on the PTC web site, when getting rid of the user configuration and loading a default one, the issue should actually be solved:
CS197408 : Creo View can't open any representation with error reported "productview.exe has stopped working"
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS197408
Gunter