Hello Juan,
Did Joe's answer answer your questions? If so, could you mark it with Correct Answer (at the bottom of the reply), or at least mark it as Helpful (at the bottom of the reply, choose Actions --> Mark as Helpful).
Doing this lets people who are later searching for a resolution to this issue see what information provided to answer your question was useful, and it lets the answerer know that the information they provided was helpful, so that it encourages them to keep answering.
Thanks,
Kael