Quantcast
Channel: PTC Community: Message List
Viewing all articles
Browse latest Browse all 11560

Re: Creo closes with an error

$
0
0

This is typical for a hard crash of Creo.

 

What are the conditions in which you encounter this error... and is this true in all cases or just a particular operation of file-set?  If it can be traced and duplicated, then customer support might be able to isolate the problem.

 

PTC takes hard crashes very seriously but they need your help.  You have to report a support case.  If you are an active maintenance customer, you have the ability to create support cases.

 

I have has sessions that cause hard crashes such as this and I have had corrupted files that cause hard crashes.  The Traceback log is of little use to PTC.  They need a lot more information to get to the root of the problem.


Viewing all articles
Browse latest Browse all 11560

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>